Cancellations & Refunds Policy

This storefront runs on Qynko. Qynko's platform refund policy applies to every purchase from every creator. If the creator's own policy says something different, this policy applies. The creator may still choose to refund you in a case this policy does not require.

Whatever the reason, a refund is always 100% of what you paid. If you used a coupon, that is the discounted amount. If a payment gateway charge was added to your total at checkout, it is refunded too. You are never charged for a refund.

A 1:1 session or webinar you booked through a bundle follows the Bundle row, not the 1:1 session or webinar row.

Whatever the table says, you get a full refund if any of the following applies, except for a 1:1 session or webinar you booked through a bundle, which follows the Bundle row:

• the service was not delivered, or is materially different from its description;
• the creator cancels a session or event you paid for on its own, or does not show up for it;
• the creator removes a course, product or community you paid for on its own, or removes a substantial part of a course, including content its listing specifically advertised, so that it no longer matches what you bought, and your access is not restored (you are refunded for the access you lose);
• your payment was captured but the purchase was not completed, or you were charged twice; or
• Qynko cancels your purchase for any reason other than your own fraud or serious breach of Qynko's Terms & Conditions — for example, the creator's fraud or breach.

• If the creator cancels a paid session, they cancel and refund it in one step: you are refunded in full to your original payment method at once, unless you booked the session through a bundle.
• If the creator does not hold the session (does not join), you are not refunded automatically. Raise a refund request through a support ticket and you are refunded in full, unless you booked the session through a bundle.
• To cancel yourself, raise a support ticket at least 24 hours before the session starts for a full refund.
• A cancellation made less than 24 hours before the session is not eligible, and if you do not join a session the creator attends, you are not refunded.
• A session that is held is not refunded, except under Always Refunded.

• If the host cancels a paid webinar, they cancel and refund it in one step: you are refunded in full to your original payment method at once, unless you registered through a bundle.
• If the host does not show up, you are not refunded automatically. Raise a refund request through a support ticket and you are refunded in full, unless you registered through a bundle.
• If the host joins more than 15 minutes late, you can ask for a full refund through a support ticket within 24 hours of the scheduled end, unless you registered through a bundle.
• If you do not attend, you are not refunded.
• If the host moves the webinar to a new date or time, you are emailed the new schedule and your registration stays valid. There is no automatic refund; if you cannot attend the new time, ask through a support ticket.
• If the host changes the webinar's price after you register, including making a paid webinar free or a free one paid, what you paid and your registration stay as they were. The new price applies to new buyers only, and there is no automatic refund.

• Ask within 3 days of your purchase, or for a community, within 3 days of your latest payment.
• Once you have opened a lesson, downloaded or opened a product, or entered a community or used its invite link, the purchase is not refundable, except under Always Refunded. Qynko and the creator may check the information available, such as course progress, to confirm this.
• For communities, only your latest payment can be refunded. There are no refunds for earlier paid periods or for the rest of a paid period.
• Cancelling autopay stops future charges; it does not refund the period you have already paid for, which you keep until it ends. An autopay renewal is refunded on the same terms as the payment it renews.
• Editing, replacing, reordering or removing individual lessons in a course you still have access to is not a reason for a refund, unless it falls under Always Refunded.

• Step 1: Open Help & Support on the creator's page, raise a ticket with the category Refund / cancellation, choose the order and give the reason. You get the ticket number by email straight away.
• Step 2: The creator approves or declines it under this policy.
• Step 3: If the creator has not responded within 3 days, they are reminded. If they still have not responded after 7 days, your request goes to Qynko support automatically. Qynko support may ask you for more detail in the same ticket, then approves or declines the refund on the creator's behalf. If you disagree with the creator's decision, you can also escalate it to Qynko at any time by writing to [email protected] with your order ID. Qynko decides escalated requests under this policy.

• When the creator cancels and refunds a paid 1:1 session or webinar, you are refunded in full to your original payment method (UPI, card or net banking) at once. If it has not arrived within 7 working days, contact [email protected].
• Refunds approved on request, and refunds the creator makes on your order, are paid in full to your original payment method (UPI, card or net banking). Once a refund is approved, your access to what you bought ends: a course, product files, community membership, or a webinar or 1:1 session you had booked. A refunded bundle ends with everything in it, including what you claimed or joined through it and any 1:1 session or webinar booked through it that has not happened yet.
• If your payment was captured but the purchase was not completed, or you were charged twice, it is not refunded automatically. Qynko's team reviews the payment and refunds it in full to your original payment method. You can contact [email protected] about it.
• Once a refund is approved, Qynko starts it promptly. Your bank usually credits it within 5–7 working days; some take up to 10.

• If you disagree with Qynko's decision on an escalated request, write to [email protected] with your order ID within 7 days of that decision to ask for a review. We review evidence from you and the creator.
• Qynko's decision is final for the purposes of this platform, without prejudice to your statutory rights, including your rights under the Consumer Protection Act, 2019.
• If you are still not satisfied, write to our Grievance Officer, Akshoy Duya (Founder), at [email protected]. Consumer complaints are acknowledged within 48 hours and redressed within one month.

• Refunds and support: [email protected]
• Grievances: [email protected]
• Operator: Procellence Technology (sole proprietorship; proprietor Mou Das Duya). Office: Prime Desk Kolkata, Sporting Club, 1008 Laskarhat Road, Opposite Tagore Park, Kasba, Kolkata, West Bengal 700039, India. GSTIN 19HKNPD4604R1ZF.